Return and Refund Policy

Return requests are reviewed in accordance with this Return and Refund Policy and the eligibility requirements stated below. Acceptance of a return, replacement, or refund is subject to the condition of the product, the circumstances of the request, and the requirements of this policy, except where otherwise required by applicable law.

To be eligible for a standard return or refund, your item must be unused, unworn, and in the same condition as received, with its original packaging where applicable. Proof of purchase is required.

Products that have been damaged, worn, used, altered, or show excessive signs of use beyond reasonable inspection may not be eligible for return, replacement, or refund, except where otherwise required by applicable law.

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or does not match the product description, or where otherwise required by applicable law.

Sale items and gift cards are not eligible for return, except where otherwise required by applicable law.

How to Start a Return

To request a return, please contact us at care@varaletti.co. Please include your order information and the reason for your return.

We may request photographs or other information reasonably necessary to verify the condition of the product and determine whether it qualifies for a return, replacement, or refund.

If your return is approved, we will provide instructions on how and where to send your package.

Customers must receive return authorization before sending a product back. Items returned without prior authorization may not be accepted or processed.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if the item is damaged, defective, does not match the product description, or if you received the wrong item.

We may request photographs or other information to help us evaluate the issue. Once reviewed, we will determine the appropriate resolution in accordance with this policy and applicable law.

Exchanges

The fastest way to receive a replacement item is to return the original item in accordance with this policy. Once the return is approved, you may place a new order for the replacement.

Where appropriate, our customer support team may provide alternative replacement instructions.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Returned products are subject to inspection. If a returned product does not meet the applicable return requirements, including because it has been worn, used, altered, damaged after delivery, or shows excessive signs of use beyond reasonable inspection, the return, replacement, or refund request may be declined, except where otherwise required by applicable law.

If approved, the refund will be issued to your original payment method within 3–6 business days. Please note that it may take additional time for your bank, credit card issuer, or payment provider to process and post the refund.

Original shipping charges, if any, are not refundable unless otherwise stated in this policy or required by applicable law.

Contact Information

If you have any questions about this policy or need help with a return or refund, please contact us:

Email: care@varaletti.co